Contour Couture Ltd Company No: 12175077 Registered Address: Contour Couture, 54 Victoria Road, Swindon, SN1 3AY Email: info@contourcouture.co.uk Last updated: 30/10/2025 1. Introduction Welcome to Contour Couture Store (referred to as “Contour Couture”, “we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.contourcouture.store and the purchase of any products through it. By accessing or purchasing from our site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please refrain from using our website. 2. Your Account When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your login details and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. We reserve the right to suspend or close accounts, remove content, or cancel orders if you breach these Terms or we suspect fraudulent activity. 3. Product Use & Advice All products sold on Contour Couture Store are for personal use only and must not be resold. While we provide information and general guidance about products, this does not replace medical or professional advice. It is your responsibility to ensure that products are suitable for your skin type and condition. We strongly recommend patch testing all products before use. Contour Couture is not responsible for adverse reactions, sensitivity, or allergies that may result from use of any product. 4. Orders & Contract Formation When you place an order, you will receive an email acknowledging receipt. This email does not constitute acceptance of your order. A binding contract between you and Contour Couture is formed once payment is successfully processed and we dispatch your order. We reserve the right to refuse or cancel orders at our discretion, for example if stock is unavailable, payment cannot be authorised, or fraudulent activity is suspected. All orders are processed in GBP (£). Any international currency or exchange rate differences are the responsibility of your payment provider. 5. Pricing & Payment All prices on our website are shown in GBP (£) and include VAT at the prevailing rate for UK deliveries. Payment must be made in full at the time of ordering using one of the accepted payment methods shown at checkout. We may offer flexible payment options such as Klarna, Clearpay, or Shopify Pay — these services are provided by third parties and are subject to their own terms and credit checks. Contour Couture reserves the right to update prices, promotions, and product information without prior notice. 6. Discount Codes, Loyalty & Promotions • Discount codes cannot be used in conjunction with any other offer, sale, or promotional bundle. • Some brands, kits, or discounted products may be excluded from discount code eligibility. • Loyalty points and vouchers are non-transferable and have no cash value. • Discount codes provided via email or SMS sign-up are available to new subscribers only and may not be used by existing customers already subscribed. • We reserve the right to withdraw or amend any promotion or discount at any time without notice. 7. Delivery & Shipping We aim to dispatch all orders promptly and use reputable courier services for delivery. Shipping times and costs are displayed at checkout and may vary depending on location and service selected. If an item is out of stock, we will notify you and offer a refund or alternative product. Delivery timeframes are estimates and not guaranteed. We are not responsible for delays caused by couriers, customs, or factors beyond our control. 8. Returns, Refunds & Reactions We want you to love your purchase. If you wish to return a product, please see our Returns Policy for full instructions. To qualify for a return: • Items must be unopened, unused, and in their original packaging. • Returns must be requested within 14 days of receipt. • We do not offer returns on any products purchased in our sale. Due to hygiene and safety regulations, we cannot accept returns of opened or used skincare or cosmetic products unless faulty. Product Reactions: If you experience a skin reaction, please stop using the product immediately and contact us within 28 days of receipt. We may ask you to complete a product reaction form and provide photos for assessment. Refunds or replacements will be determined once the manufacturer review is complete. 9. Product Descriptions & Availability We take care to ensure product information is accurate and up to date. However, ingredients, packaging, and formulations may occasionally change without notice. Images and descriptions are for illustrative purposes only. Always refer to the packaging for the most accurate information. If an item is unavailable after your order has been placed, we will notify you promptly and issue a refund. 10. Intellectual Property & Website Use All content on this website — including text, images, graphics, logos, videos, and layout — is the property of Contour Couture Ltd or its licensors. You may not copy, reproduce, distribute, or exploit any part of the site without our prior written consent. You must not misuse this website by introducing viruses, attempting to gain unauthorised access, or engaging in any unlawful activity. 11. Limitation of Liability Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. To the fullest extent permitted by law, Contour Couture Ltd shall not be liable for: • Any indirect, incidental, or consequential losses; • Any allergic reactions or misuse of products; • Any delay or failure caused by circumstances beyond our reasonable control. Your statutory rights remain unaffected. 12. Privacy & Data Protection We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, store, and use your personal data in compliance with the UK GDPR and Data Protection Act 2018. 13. Changes to These Terms We reserve the right to update or modify these Terms & Conditions at any time. Any changes will take effect immediately upon posting on this website. Your continued use of the site following updates constitutes acceptance of the revised terms. 14. Governing Law These Terms & Conditions and any disputes arising from them are governed by the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the English courts.